FAQs
HOW DO I ENTER?
FOLLOW THE INSTRUCTIONS PUBLISHED ON THE ‘HOW IT WORKS’ PAGE. ONCE YOU HAVE PURCHASED YOUR TICKET(S) YOU WILL RECEIVE YOUR TICKET ENTRY NUMBER VIA EMAIL.
WHEN DOES THE LIVE DRAW TAKE PLACE?
ONCE THE COMPETITION CLOSES WE WILL PUBLISH THE LIVE DRAW DATE IN THE PRIZE DESCRIPTION AND ON SOCIAL MEDIA.
HOW IS THE WINNER DECIDED?
ALL ENTRANTS WHO ANSWERED THE QUALIFYING QUESTION CORRECTLY WILL BE SUBMITTED TO THE LIVE DRAW WHERE, ONE LUCKY WINNER WILL BE CHOSEN USING GOOGLE’S RANDOM NUMBER GENERATOR.
WHAT IF I GET THE QUALIFYING QUESTION WRONG?
THIS IS A COMPETITION WEBSITE AND FAILURE TO ANSWER THE QUESTION CORRECTLY WILL RESULT IN YOUR ENTRY NOT BEING INCLUDED IN THE LIVE DRAW. YOU WONT BE ENTITLED TO A REFUND HOWEVER, YOU MAY TRY AGAIN
WHO CAN ENTER THE COMPETITION?
ANYONE OVER THE AGE OF 18 AND A UK/IRELAND BANK ACCOUNT HOLDER MAY ENTER. PLEASE NOTE, ENTRIES OUTSIDE THE UK MAY RESULT IN YOU HAVING TO ARRANGE COLLECTION OF YOUR PRIZE FROM OUR HEAD OFFICE IN GLASGOW.
WHAT IF I GET THE QUALIFYING QUESTION WRONG?
WE WILL EMAIL CONFIRMATION OF YOUR PRIZE AND CALL YOU VIA THE EMAIL AND NUMBER YOU SUPPLY US WITH. IT IS YOUR RESPONSIBILITY TO NOTIFY US OF ANY CHANGE OF CONTACT DETAILS.
WHEN DO I GET MY PRIZE?
WE AIM TO HAVE ALL PRIZES SENT TO OR COLLECTED BY THE WINNER WITHIN 21 DAYS OF NOTIFYING YOU HAVE WON. PLEASE NOTE, GOVERNMENT GUIDELINES ON TRAVEL DURING THE COVID-19 PANDEMIC MAY DICTATE THIS FOR CERTAIN PRIZES.
WHAT IF I LOSE MY TICKET NUMBER(S)?
CHECK YOUR EMAILS OR SIMPLY LOGIN VIA THE “MY ACCOUNT” TAB AND THEN SELECT “ENTRIES” TO SEE ALL PREVIOUS PURCHASES.
HOW DO I CLAIM MY PRIZE?
WE WILL CONTACT ALL WINNERS VIA TELEPHONE AND EMAIL.
IN THE UNLIKELY EVENT WE FAIL TO REACH YOU AND YOU DO NOT CLAIM WITHIN 21 DAYS, YOUR TICKET WILL BE DISQUALIFIED AND ANOTHER LIVE DRAW WILL TAKE PLACE TO SELECT A NEW WINNER. THE ORIGINAL WINNER WILL HAVE NO CLAIM TO THE PRIZE AFTER 21 DAYS HAVE PASSED.
ARE ALL PRIZES THE SAME PRICE?
EACH PRIZE HAS A DIFFERENT TICKET PRICE AND MAXIMUM NUMBER OF TICKETS YOU MAY PURCHASE. TICKET PRICES RANGE FROM £1.99 – £49.99 DEPENDING ON THE PRIZE VALUE.
CAN I CHOOSE AN ALTERNATIVE PRIZE – ie, CASH PRIZE?
WE WILL STATE IN THE DESCRIPTION IF ANY PRIZE INCLUDES AN ALTERNATIVE CASH ONLY PRIZE. THIS WILL INCLUDE THE TOTAL CASH PAYABLE.
MUST I TAKE PART IN ONLINE PROMOTIONAL MATERIAL
WE MAY FEATURE IMAGES OF OUR WINNERS WITH THEIR PRIZE IN OUR SOCIAL MEDIA MARKETING ACTIVITY. THIS INCLUDES PRINTED MARKETING MATERIAL AND ONLINE.
CAN I SELL THE PRIZE IF I DON’T WANT IT?
YOU WON IT, IT’S YOURS TO DO AS YOU PLEASE
HOW DO YOU USE MY DATA?
THE WINNER’S NAME AND LOCATION IS PUBLISHED ON OUR “WINNERS” PAGE ALONG WITH A PHOTOGRAPH OF THEM WITH/OR THE PRIZE. THE WINNER’S NAME AND TICKET NUMBER ARE ALSO READ OUT DURING THE LIVE DRAW. WE DO NOT SHARE YOUR DATA WITH ANY THIRD PARTY. IN THE EVENT WHERE THE ADVERTISING STANDARDS AUTHORITY WISH TO CHECK HOW THE COMPETITION HAS BEEN CARRIED OUT AND REQUEST YOUR DETAILS, YOU WILL BE NOTIFIED.
I CAN’T FIND THE ANSWER TO MY QUESTION
DON’T WORRY, CLICK “CONTACT”, DROP US AN EMAIL WITH ANY QUESTIONS AND WE WILL COME BACK TO YOU AS SOON AS POSSIBLE.
